Vacuum Central, Petra and Chris, Wrote the Book on Customer Service!
I brought a NEW Centaur SL3 vacuum and Sebo PH at another store (mentioned a few times in this comments page) on Feb. 9th 2023 and have had it in for repair a number of times. On July the 4th I took it in as it was over heating and smelling like it might catch fire. It was repaired (at no charge) by âfixing a wire in the motorâ. Note ⦠a wire in the motor. On Oct. 10th it went in again as the beater bar was not turning, and again on Nov. 15th for another service as it was again heating and not working properly. The vacuum did not seem to be sucking properly and was overheating. Yes, just over a month between services ⦠and I was charged handsomely for both. This did not seem right for a new vacuum, and I asked why this might be happening. The response was âwell you can go to the doctor one day and get fixed and get sick again in a weekâ.
This did not sit well with me, and I still questioned what the problem could be. Finally one of the three ladies suggested I should just complain to the manufacturer. I took her good advice and went to a Reputable Repair store ⦠Vacuum Central to look at it. While there, Petra and Chris took the vacuum apart (in front of me) and found (and showed me) several questionable, to say the least, repairs that had been done as well as identifying a missing part. They also showed me that the motor was made on March 5th, 1997. Yes, it was 26 years old ... made over a quarter of a century ago and was sold to me as a New Vacuum in Feb. 2023! Or was this a used motor? To make a long (and almost unbelievable) story short. Without question or hesitation Petra photographed and documented everything and sent the information to Centaur who replaced the entire guts of the vacuum immediately and at no charge (they also extended the warranty for another year) it now works better than ever. There was also NO CHARGE by Vacuum Central for their time and effort! It is so refreshing to deal with a business that demonstrates integrity and walks the talk on customer service/satisfaction. I only wish that they also repaired cars and small appliances!