Reviews

Thanks so much to Petra & Chris with your help with the purchase of our new central vacuum...it works great! prompt service and shipping.

Hi there, just wanted to thank your installer for his great work, the guy never stopped, I was eager to give him some water! He really did a great "clean" job! Thanks! Claudette :)

I received my order this morning in good working order and I wanted to thank you for the quick service and ease with which I was able to purchase repair parts over the internet. That’s a total of 6 days which includes a weekend and I did not even have to leave my home, I’m impressed, so thanks again. Sincerely Brad

Just wanted to let you know I was very pleased with the installer last night. Walked me through the operation of the vacuum and was very courteous. His van was very clean and you could tell he took pride in his work. He does a fine job representing your business.

Vacumn Central came out to install my new central vac July 16. Super service, technician was very thorough. Very impressed with the whole process - professional and responsible right from the moment that I called and made the appointment until the technician walked out the door. Service is the product of the 21st century and these guys have nailed it

Vacuum works GREAT. My wife loves the powerhead. Thanks so much for your outstanding service, Petra. We tend to complain when service is bad, but not compliment when it is good. I teach part-time at Red River Community College, and one of my favourite courses I teach is Customer Service. Just yesterday, I told my class that it is so sad that customer service is so bad today in so many areas, that when we do encounter outstanding service like you have provided, we are astounded. I will be using my experience with you, and your company, as an example of how it should be done. Bob Turner - Portage La Prairie, MB

I recently ordered a few boxes of Persil laundry detergent from Discount Vaccums. The order was delivered promptly but, when I opened the package, I realized that the boxes where of a slighly smaller size than what was publicized on their website. When I contacted Discount Vaccums to let them know of the discrepancy, I rapidly got a reply from Petra who offered to send me a free box, which accounted for the package size change by Persil. Well that is what I call good customer service, thank you! Robert T Québec

Just want to say THANK YOU for your friendly service. I was in and bought 2 beam alliance central vacuum systems. Everyone was wonderful. Thank you for putting on the socks, packing my car/ Let me tell you a little Honda civic holds two complete systems... thanks guys you did awesome ( all I had to do was back up the car open the trunk and doors and ta da. Done. Also I thought you guys went out of your way to help a gentleman who needed directions to another store. It’s hard to beat this kind of service and kindness!! Thanks for paying that one forward. Thanks for taking the time to answer all my questions on the central vacuums. It has been a pleasure doing business with you. Now I can wait to get these installed ( one for our house and one for the daughter) and clean away with a new vacuum. God bless you all. c

Once again Thank You Stony Plain location for the wonderful service. You always go above and beyond with your customer service.

I was thankful for the information and guidance provided in choosing a commercial vacuum. It was an educational event! Thank you to a customer oriented staff.

Got out the instruction book for the new Miele and gave her a try. Pretty slick! Works very well, even picks the spruce tree needles out of the entry carpet. That was always a challenge for the old Rainbow even with the power head. I love it, E’ ( the boss) loves it, now if our C. loves it ( she comes Tuesday), I’ll be a happy man. As the old saying goes " happy wife, happy cleaner Lady, happy man". Saying as adapted to suit my current circumstances. The new Miele weighs about a third of what the old Rainbow weighed. That’s nice but its too quiet though, with it running on high, I could still hear my wife talking! I guess it’s one of the challenges with this new equipment that I’ll just have to learn to live with! Petra, " you done good" ! As always I’d expect nothing less from Petra the Vacuum Specialist. Thank you, Perry D. - Perry D.

I brought my central vacuum powerhead and hose to Vacuums R Us on 99th St as the carpet powerhead kept cutting out. At first, they were unable to find a problem with the vacuum until I insisted that after a minute or two of use it would cut out. The technician finally spent enough time to notice the problem. He said that there was a problem with the electrical in the powerhead and said it would be fixed by the next day. Perfect. I paid my $30 fee for them to find out what was wrong with the vacuum and went on my way. I was called the next day to tell me that my vacuum could not be fixed, but they were happy to tell me that they were having a sale and they would sell me a new vacuum for $500. I didn’t want to spend $500 on a new vacuum, so picked up my broken vacuum and left. I called Discount Vacuum on Stony Plain Rd for a 2nd opinion and had them take a look. First, they were professional and welcoming. Secondly, they didn’t charge a fee to figure out what was wrong with the vacuum. Third, it wasn’t the powerhead, but the swivel that connects the handle to the hose. I left my vacuum with them and got a call the next day saying that the charge to fix my vacuum would be $62. I picked up my vacuum the following day and it works perfectly! Vacuums R Us either couldn’t fix my vacuum or wanted to take advantage of me so they could try and sell me a $500 vacuum. They charged a $30 fee. Discount Vacuum fixed my vacuum for $62 and did not charge a fee. I will tell my friends to take their business to Discount Vacuum!

I knew purchasing a Miele vacuum would be an excellent choice. The real bonus was the excellent delivery and customer service received from VacuumCentral. I am very happy I gave my business to you. Cheers!

We brought in our vacuum for repair but it was not worth repairing. All staff/owners were very friendly and accommodating. Answered all questions and weren’t pushy. We ended up purchasing a central vac. So pleased with our experience. Only wish the bill was smaller, but we know we paid for reliability and quality.

Hello, I wanted to pass along how happy I am with the service that I have received. I bought my vacuum 4.5 years ago, whenever I have had a question or a concern regarding my vacuum you guys have been extremely helpful. I just wanted to say thank-you.

Good explanation of advantages of central back systems, as well as the Cyclo Vac brand. Quick, efficient service. Friendly.

The person who helped me over the phone was very friendly and had the replacement part ready for me when I arrived at the store.

The staff was friendly. The parking is difficult for this location however.

Great Service!

Great place

What a variety...

EXCELLENT customer service!

Excellent customer service!!! Wouldn’t go anywhere else for a vacuum!!!

Owners are friendly, great service, very helpful. Awesome products.

I have dealt with these people time and time again, and every time they have been very helpful and always do their best for me even though I didn’t buy my vacuum from this store but from the south side store. I would certainly buy a vacuum from them anytime!

Store was recommended to us by a family member, and we are extremely pleased with the service we got. We phoned in several times and spoke to the manager who answered are questions and was very knowledgable with all brand of vacuums. We went in to the store and looked at all the brands. The DrainVac seemed to be the best product for the money, so we purchased it. With a little negotiation I walked out with all parts necessary to install product myself. Manager gladly offered many installation pointers politely and him and another employee carried out all the boxes and put them in my truck. Great Place!!!

Very Pleasant! Excellent service and knowledgeable and friendly staff.

Great help getting my Beam vacuum motor replaced under warranty ! Thank you very much !!

Thank you so much for being so helpful today! I will definitely be back they have great service and I am really happy with the vacuums I purchased for my business.

These guys are awesome! I went in wanting to buy a certain vacuum, and after talking to them, realized I would have purchased the wrong type for my household. They matched me up with the right type, and it was less expensive then what I originally wanted.

My husband bought a Miele vacuum at the store last week. He went in with an idea of what he wanted but Petra spoke to him about what we actually needed and he got an amazing deal on a sleek and efficient vacuum. It has a Hepa filter and is easy to maneuver up and down the stairs. Really pleased with his purchase and that the store was able to steer him in the right direction. Would highly recommend!

Great local family-run business. Brought in my dated Oreck vacuum. They gave me straight-up advice from a fast on the spot assessment and when it was clear my machine needed to be retired they found me a spectacular new Oreck for a great price.

We had an amazing experience getting our vaccuum! Very patient with us and gave us the best price in town. Absolutely love this family business they treat you like friends everytime you walk through the door.

It was a pleasure doing business with Vacuum Central. They serviced my vacuum cleaner quickly and perfectly. Even nicer, the staff are so helpful and professional.

Excellent Service, Friendly Staff- We went in to get our current vacuum repaired, but after they did a FREE estimate, we decided to get a new Miele Vacuum. We are so happy we made the decision to change, its so light and easy to use even my kids vacuum now. Thank you for taking the time to explain the features and benefits of the different machines so we could decide which one was best for us.

Chris was extremely knowledgeable and helpful in choosing the right central vacuum for our house. He spent over an hour discussing the various options and answering our questions. Highly recommended!

Outstanding service. Quick, efficient, knowledgeable technicians. Definitely have my business if we ever need anything else.

Great service

In-home service call for mysterious lack of suction. Diagnosed cause and could have dinged me for a major repair but invested a little time and finesse instead and solved the problem without tearing down any drywall. Pleasant service staff, quick booking, skilled service.

AMAZING local business to deal with. The owners were honest, VERY knowledgeable, and worked with me to find the best solution! I would highly recommend this business if you need a vacuum repair or replacement!

Until I found Vacuum Central I had no idea what to do with my Hoover SteamVac Carpet Cleaner that had stopped working - I was about to throw it out and buy another. It turned out to be a simple and affordable fix. My wife is glad that I have it back in time for spring cleaning and I’m glad to have a trusted place to go to when I have questions about anything to do with vacuum cleaners. I’ll be recommending Vacuum Central to my friends. Thank you!!!

Petra and her team are fantastic!

The power head on my Miele vacuum stopped working, so I brought it in for service and they fixed it the same day for a fair price. Friendly and efficient!

Good collection of central vacuum accessories at reasonable price. I was surprised to see some of their prices were less than home depot and lowes. There was a price mismatch with their website. They were happy to give ne the lower price. I would recommend this place for anyone looking for central vacuum stuff in Edmonton.

Great people love the friendly lady at the front desk

Very knowledgeable and friendly. Got exactly what I was looking for!

We brought in our vacuum for repair but it was not worth repairing. All staff/owners were very friendly and accommodating. Answered all questions and weren’t pushy. We ended up purchasing a central vac. So pleased with our experience. Only wish the bill was smaller, but we know we paid for reliability and quality.

Great service and knowledgeable staff! Locally owned and operated would recommended! Purchased a central vacuum from them and they did the installation all went well

Sooooo grateful for them! They have so much knowledge to share and having a maid service I need reliable equipment to do my job successfully, they are a key component to the ease of my job. Thank you! 💜

My vacuum stopped working last Friday – I called around and Vacuum Central – Stony Plain Road said they could come by around lunch and look at it – turned out my motor was dead and they took the canister away – they had to order parts and would bring it back as soon as they were in – Petra must have ordered the parts that day as the company they came from were closing for inventory for a week soon after – when I called yesterday she hadn’t heard from them so I had in my mind it would be another week without a vacuum ): When I was out this morning Vacuum Central called and left a message - parts came in yesterday – vacuum was repaired and could Ryan come out today before the long weekend. Did I mention they lent me an interim vacuum. Very happy with the service. They will be my go to!!

The staff and service was top notch

I have been dealing with Petra and Chris for the past few years now and I have been more than impressed with their service. They are the quickest store in the city and can get parts that the majority of stores cannot provide. Chris’s knowledge about every model of vacuum cleaner is staggering and is the best service I have encountered yet. When ever I need to order parts Petra ensures I receive them as quick as possible and they are the most reasonable store price wise in the city. I would recommend Vacuum Central to everyone whether you need a small, one off part or a complete central vacuum system they will be able to help you. Very satisfied customer,Zachary

Terrific place! Very helpful and friendly. I will definitely go back to this place for my vacuum repairs or products!

Excellent service....terrific staff

Service was good at the end. I think the lady thought we were there to waste her time at first but we were just checking things out before purchasing. But again she was awesome towards the end. Got us what we needed

This is becoming our go to place for all of our central vac parts. We purchased a cheap central vac unit online and are now slowly replacing broken parts with better quality. Service is great and the staff is knowledgeable. Just purchased a new power nozzle that actually picks up all of my dogs long hair...I couldn’t be happier! Can’t wait to replace my main unit with a better quality unit from Vacuum Central

Excellent courteous service

Friendly, helpful, and great service.

So I’ll try to keep this short.....My wife and I needed a new built in vacuum system. However we were also running an increasingly tight budget as well. Upon contacting Chris and Petra @VacuumCentral , they helped put our marital tensions “LOL!” at ease by recommending a brand new built in system which was within our budget, and a great fit for the size of our home. As well, Chris made the trip out to our home and installed the system himself, and also educated us on how to keep all the components running efficiently. I realize this may be more in depth and longer than needed for a vacuum purchase/install review, but my wife and I truly want to say Thank You again to Chris and Petra @VacuumCentral for the professional help with everything. Rob & Beverly Johnston

Excellent service and friendly staff!

“We have been using Vacuum Central for over 10 years for our business and have always received excellent service. I highly recommend this place as I use them for my personal vacuum needs at home” - Dennis

They fixed my Kirby correctly and when they said it would be ready. Friendly people.

It was a pleasure to purchase my new vacuum there. The staff was very knowledgeable and helpful. Highly recommend!👍

Very helpful and knowledgeable of all products, would recommend for service and sales.

We have been working with Vacuum Central for 10 years with not one complaint!

Klint
Lang Built Homes Ltd.

Best people in the business. They will look after you no matter the problem or product you’re looking for. Recommended to all friend, family and co-workers!!

Me and my husband went in today to get some parts for our Kirby vacuum that our dog chewed off. The staff was amazing, they had all the parts and changed the one on the spot for us. They were super helpful and very friendly.

Phoned here in the morning to see if they could help me find a new replacement hose for my older euruka central vac. Brought the old hose down to them and the did test the hose and it wasn’t working too good. I found the staff friendly and showed me all of my options of what I could do. I ended up buying a whole new kit for my vacuum. Hose, powerhead and other tools. Great place. I will go back again when I need any service or parts or even a new central vacuum.

We purchased a cyclone vacuum about a month ago,my wife loves it.This is the second vacuum my wife has purchased here.The staff are friendly,knowledgable and very helpful.We felt the pricing was also very reasonable.Will co ti ue suppoting this buisness in the future.

Quick efficient knowedgeabld

This place has been operating in Edmonton forever. I only knew about it because my dad buys and repairs his vacuum(s) exclusively through them. The gentleman recommended the best vacuum combination for my needs. It was also nice to demo the power head on the different carpet samples they have in the showroom. Since his prices were the same as BestBuy, I see no reason to shop anywhere else.

Staff are great! Callout to the saleslady’s mother. She is lovely. I look forward to shopping there again.

Customer service was awesome, staff was extremely knowledgeable.

Hi always theyre to help us good service satisfied with the products

I’m a repeat customer and will continue to deal with Petra and staff who are very knowledgeable and offer good reliable advice. Ryan completed the install very quickly and made sure all was well before he left. Well done.

Great buying experience. Everyone was knowledgeable, helpful and friendly. I cant reccomend them enough.

Top notch service! Helpful and fast delivery. Thank you!

Super friendly staff. Rather than making me buy a costly replacement the team fixed my central vacuum attachment. One less component to landfill and a bit more cash in my pocket. Thank you Vacuum Central.

I was extremely pleased with the knowledge and service I experienced with Vacuum Central. Petra was very helpful and explained my Central Vac choices with clarity. I was quickly able to make an informed choice with my purchase. I highly recommend Vacuum Central for your Vacuum needs!

Great service. Love my new purchase, the Airstream hand held, cordless stand up vac. Thanks

Love this business! Helpful, friendly, great customer service! We would highly recommend this shop to everyone!

Didn’t feel like just a ’number’ here. Knowledgeable staff and took the time to go through the features of equipment. Great quality!

Went to ask about an issue with my Miele vacuum and they quickly looked at it and assured there were no issues and everything was good to go. No charge for the diagnosis and quick and friendly service. Would go back for sure.

One of the best, owner is very very friendly, understands your needs, I was there last week looking for a drive belt, just looking at me she remembered what unit I had bought. I would highly recommend this shop for any vacuum supplies.

We contacted Vacuum Central for an issue with our beam central vacuum motor overheating and shutting off. Our first conversation was with Petra, whom after sending our bill of sale and serial number got the ball rolling for a warranty claim. With telephone conversations with Chris and Ryan, we were able to bring our unit in and they arranged to have it repaired the same day as we live about 100 km away. The customer service and repair was beyond our expectations. We will definitely bring our business back. A huge thank you to Petra, Ryan and Chris.

We have been customers at Vacuum Central for over 10 years now and have always been very happy with the service and product we have received. We have purchased vacuum cleaners and a central vacuum system from them as well as had our service and repairs done there as well. We have never been sold any service that we did not need and appreciate the honesty that we have always experienced in our dealings with Petra and Ryan. The service has been without complaint and completed in a timely manner. Thank you Vacuum Central!

Clearly explained differences between the various Miele models I had in mind and were willing to price match on the model on sale elsewhere. Happy to support a local business instead of a big box store. The vacuum really sucks (in the good sense)! :)

Excellent customer service. The staff is awesome, friendly, polite and it’s always a pleasant experience each visit. Keep up the exceptional job/service!👍👍

Very friendly and knowledgeable team! I have dealt with Vacuum Central over the phone twice, and once in person now. Very excited to be working with them and supporting local business! From my interactions so far, they have been very down to earth and honest folks. Thanks guys! - Mike

Friendly service and good prices. He helped me load my vacuum into my car which I really appreciated as my ankle was hurting! Highly recommended.

Excellent service. Very professional, knowledgeable and friendly. Took time with us without rushing. Highly recommend.

Great team. Worked with us to get the best power head and unit for our needs. Super happy and boy does that vacuum suck more than our old one. :)

We bought a new house and the central vacuum suction was terrible. Ryan, using his detective skills, came out and found a hole in the suction tube. This tube was located in the basement ceiling underneath the kitchen. The hole was facing toward the ceiling and was not overtly visible. Ryan cut the tube, capped it and the vacuum now works very well! Great job!

We had a fantastic experience shopping here. The staff was knowledgeable, gave options with explanation and prices were great. We purchased a vacuum the first time we walked in and are extremely satisfied!!

I was searching for a vacuum really didn’t know what was a good brand. Just knew that the Dyson I had was never good. When I stopped in at Vacuum Central I was greeted with a a knowledgeable friendly rep that listened to what I was wanting out of a Vacuum. He educated me on the Miele, was very informative and I am so excited about my purchase. It’s an awesome vacuum! 😁 So happy I found them.

We’ve always received great service over the years when we needed to repair a vacuum or steam cleaner. There have even been times when the repair was just an adjustment and we weren’t charged! With such honesty, I knew where I wanted to shop to buy my new vacuum. When we went to get our new vacuum, the gentleman helping us took time to explain how to set the right power head height, how to use the various buttons, and other features of our new Miele. It feels good to shop local with an honest dealer If you need a new vacuum or need one repaired, this is the place to go.

I’m located in Red Deer and the best choice for all Miele supplies is Vacuum Central. Bought my vacuum there and quite honestly, great customer service. They let my husband spend 2 hours testing and vacuuming before buying!My products were sent by Canada Post with next day service, all received in good order.

I was in need of a lightweight but powerful vacuum for my grandmother who had limited mobility due to a stroke. Petra knew all the right questions to ask and was able to find the perfect solution for me. I would definitely recommend.

I was shopping around for central vac components, not sure what as I bought a house that came with some but they were a mismatch and didn’t work. After shopping at two places I immediately noticed the difference in knowledge (all due respect to that other store). But the level of knowledge and advice made me buy from this store. Good selection of vacuums, central and other. Very good customer service. I recommend this store if you are in the market for anything vacuum.

I was searching on Google for a central Vacuum for our new home and based on the Google reviews and customers comments, I called Vacuum Central. Chris answered all of my questions and recommended a unit and suggested that I come down for a demo. After arriving in a not so welcoming area, Chris and the lady at the counter were warm friendly and so knowledgeable. Our install had to be rescheduled due to a mounting issue with our builder but he supplied us with a portable vacuum until ours was installed. We made the right choice and love our new Central Vacuum. I would recommend Chris and his team for all your needs.

After dealing with a frustrating lack of communication and delay in looking at my vacuum from another shop (it took over two weeks and someone had still not looked at my vacuum), I was delighted at the responsiveness of this repair shop. They asked appropriate questions over the phone when I informed them what I was hoping to have repaired, emphasizing that with Dysons electrical repairs require a different approach. Bringing the vacuum in, they were polite, and promptly called me the next day with the diagnostics on the vacuum and a quote. Within 1-2 days my vacuum was ready to pick up, and I was extremely pleased with the level of quality involved in their work. Great customer service that I will recommend to everyone. This shop was a bit out of my way, but it turns out it was extremely worth the drive for good service. Thank you!

Had a fantastic experience today with Vacuum Central. Super helpful advice and service, presented me with several options for purchase (hose/handle replacement), and the product I purchased (Cyclo Vac) seems excellent! Thank you very much!

Everybody needs "a guy!" ie. Need your car engine repaired? "I know a guy..." Need a new computer installed? "I know a guy..." Need that a new faucet installed in your bathroom? "I know a guy..." Vacuum Central is now my Official "Guy" for all things related to our central vacuuming system. Added value service and attention to detail right from the get go!! Personable beyond what you would expect and super duper patient with me. ( what do I know about a broken central vacuum . ) That’s why I now have a "Guy!" VACUUM CENTRAL.

Took my non-functioning Miele vacuum here recently. Knowing how expensive Miele parts are, I was afraid of what it was going to cost me. I brought it in and found out all that was wrong with it was a loose connection. The staff confirmed that it was working and sent me on my way no charge. I know not all retailers are honest as this and I appreciate that their quick 30 second inspection didn’t cost me anything. When I have other issues with my vacuum cleaner (obviously after checking all the loose connections), I’ll be bring it here for servicing.

I recently purchased 3 commercial Carpet Pro vacuums from Petra. She took the time to explain all the features of the new model, and also let me know that they have better bags & cheaper than my previous supplier. While I was there, a young lady came in to buy a new central vac powerhead. Petra said that all she needed was a new belt. So nice to see great customer service & not upselling something that wasn’t needed. I’ll definitely go back!

My brother had a Miele C3 under 2 years old and it quit. He took it back to where he bought it, and they were closed up (covid 19). Took it to another place and they said it was the motor, and price was to high to fix. My brother lost the receipt so no warranty. So he came to me. I checked the motor, no burnt smell, no burnt markings anywhere. I checked the continuity of the windings and seemed good. So I suspected it was the control circuit board. Now originally they wanted to sell the whole unit with the board in it, but that was to pricey. Vacuum Central came back with a price for the circuit board only, so I ordered it. Got it and installed it the same day, and it worked!! Thank you Vacuum Central!

Had a great experience with Vacuum Central. The staff are extremely helpful , professional and passionate about their services! Highly recommend!

Throughout the years every time I have an interaction with Vacuum Central it is always so easy and they always get the job done! They are helpful and costs are always reasonable. I highly recommend this company for any of your vacuum needs!

I was initially purchasing my items from Vacuums R Us with complete dissatisfaction of their poor customer service and extremely high prices.
After numerous disappointments with them I started to search out a new vacuum company and found Vacuum Central On Stony Plain Road. I absolutely LOVE them and their customer service! The manager is amazing to deal with along with all their staff. She works up front directly with you the client, she knows her products, offers great suggestions, and is super friendly to work with. Their prices are close to those if not the same as from ordering online directly from Miele, (opposed to Vacuums R Us who charge much more and in some cases almost double for the same products along with their with poor customer service. I won’t be back there and don’t recommend them).
As a owner of a cleaning company with regular investments of high end products I am very happy I found Vacuum Central on Stony Plain Road. I highly recommend them and will be using them and their great staff moving forward! Five stars for sure for this company and their friendly and informative staff!

As a senior handiman, I was so grateful to find that kind of company not only willing help to keep our old central vac running, but share their expertise and encouragement. Could be called "old school" but I believe this kind of company will show us the way out of this darkness.

We contacted Vacuum Central about the availability of a replacement hose for our machine and Petra responded promptly, professionally and friendly. After a few more questions from Petra to ensure the product was the one we needed, soon it was on its way and within a few days we had our new part (it had to be shipped as we live 400+ kms away). Highly recommended!

I can’t say enough good things about this place. If you are in need of a vacuum cleaner or a repair on your old one, they are super friendly and helpful. Twice they have fixed our vacuum head for free by removing items I couldn’t find. I am also happy with the canister vacuum I bought here a year ago.

Needed a small repair, they got it done right away and a very great price. Very knowledgeable place with great prices. I regret buying my Miele online, since the price here is the same. So if you need a vaccum stop here first!

Had a blockage in my central vac system - tried one other place and was still left with a system that didn’t work. Vacuum Central came out, quickly found and repaired the problem plus charged a very reasonable rate. Would highly recommend them.

Very knowledgeable staff and even though they didn’t
sell us our unit they sent a request into Beam to try to get our part covered. Was honest with timelines and cost which we appreciated and gave our daughter a sucker and balloon to keep her happy while we figured out how to best get our central vacuum fixed.

I rarely leave reviews, but I had to leave one for this place. I was very impressed with their service. They were very forward about possible complications with a vacuum repair for me. I decided to go ahead. When I got to the location the woman working at the front was so kind and recommended a cheaper solution to my problem. The employees are very upfront and don’t hide information from their customers. Then when we were talking she made sure to tell me what kind of extension cord to use to get maximum power with my Vacuum. They were also able to repair my vacuum on the spot!!! I will definitely come here in the future for any repairs needed. I highly recommend !

I have had a broken central vac wand (part between the hose and the power head) that wouldn’t stay locked at one length! I have called a couple of places of the years and no luck.

I drove in from out of town and got two new ones! Got my business

Christian, the installer, went beyond the call of duty installing my vacuum system. How refreshing to have someone being so responsible to do the job beyond the expectation. I think he deserves a raise.

Had to have a Miele vacuum serviced and have a part replaced and they were incredibly knowledgeable, informing us of things we didn’t know about, got the service done quickly, had the replacement part on warranty replaced as quick as they could and just had excellent customer service which is #1!

Had the best experience here. The lady at the front was amazing!! Very helpful with explaining how to change the filters in my vacuum cause of course I didn’t bring mine :( but she knew everything about my vacuum. I had no clue there’s 3 filters lol got home changed all filters.... with a call to her to make sure I was doing it right. And now works like a charm. Thank you so much! Highly recommend this place very knowledgeable:))

I was very happy with the customer service I got today, so helpful and knowledgeable and I really feel like I got the vacuum I need. Highly recommend this store and will refer to you when ever I hear of someone looking for vacuum assistance. Thanks a lot!!!

Wow! The service I received from Vacuum Central was AMAZING!!! Thanks for the friendly, knowledgeable, and prompt service for the parts that I required for my central vacuum! I would highly recommend Vacuum Central for all your floor care needs.

I have used Vacuum Central to purchase and install in two different houses. They have always been incredible! Their service is top notch and their sales staff have given me great advice on the best vacuums with the best warranty. This small business is a definite must if you are considering central vac in your home!

Ahhhhmazing HONEST service! I was quoted $250.00 to fix my Johnny vac by another company . This company was going to put a new motor in my vacuum when it was the carbon brushes that needed repair, Vacuum Central fixed my vacuum for $30.!!! The other company charged me $40.00 to give me an estimate because I didn’t get them to fix it. I already recommended you to 5 people!
THANK YOU

Great people to do business, very honest and transparent. I bought my central vacuum here years ago and that was a great experience. Last week I brought my hose that was clogged. The guy fixed it right on my eyes in just few minutes. I recommend this guys for anything vacuum related.

Amazing staff and service
I called the store and talked to the owner. She told me to come in so the technician can have a look at my Miele vacuum
He fixed the problem right away.
Very honest and nice people. Would recommend 100%
Store is also carrying European detergents, Miele vacuums and all kinds of filters and vacuum bags. Love them!❤️

Great service, they know their stuff. Very good customer service.

Great place dose work well and amazing people and vary polite people.

On time, friendly and was able to fix my issue right away. Exactly what you want when you book a service call.

Friendly, affordable, tells you like it is, does not make up something if in good working order. In other words, I thought my Crosswave wasn’t sucking anymore. Dropped off and was looked at for $30. If repairs needed, $30 applied to the Bill. In my case, there was nothing wrong and was advised to reduce the dial content. Am very pleased.

Best service I’ve had at any business in a very long time! Thank you for your care and attention not just to us but to another customer that came in the door. Also, let the phone ring while we were in the store . Really appreciate that.

They’re the best vacuum place to take your vacuum. They saved me hundreds of dollars. They are kind and respectful and most of all honest. I recommend taking your vacuum there you won’t be sorry.

Great, friendly service. I ordered an item online, and there ended up being some hiccups in getting it in as it was backordered, etc, but Petra was great about being communicative. I will definitely be back in the future.

I am so very impressed with Vacuum Central. I had been searching for discontinued filters for my Dirt Devil hand vacuum. It looked like Vacuum Central had them but I had been down this road with 2 other companies. So I called. The wonderful woman who took my call actually put me on hold to go pull them from inventory and send me a photo just to be sure they were the right ones!!! Now that is GREAT customer service!!!! I now have a functioning vacuum and didn’t have to buy a new, lower quality “modern” version! THANK YOU!!!! Oh! I am in USA and they are in Canada! Makes the story even better!

I recently had some problems with my Miele vacuum, ones which I hoped would be covered under warranty. I first went to Vacuums R Us as they’re close to our house but they were absolutely terrible to deal with (see my review of them for details). I then went to Vacuum Central and they were so, so excellent and among the best customer service that I’ve ever had.

Petra (at Vacuum Central) was friendly, patient and very helpful. She listened to me describe my vacuum issues, explained how she resolve them, and then submitted a warranty claim to Miele.

Just over a week later I got an update call from Petra; she explained that 2 of the 3 items on my issues list were fixed and that the 3rd problem (a broken part) would take a bit longer because it was backordered.

A few days later Chris from Vacuum Central called and said that they’d found and installed the 3rd part and that my vacuum was ready to go. He also explained that he’d serviced/cleaned my vacuum and because I’d had such an awful time dealing with Vacuums R Us, that he wouldn’t charge me for the work. It was a completely unnecessary, but extremely appreciated, act of generosity.

Bottom line: Petra and Chris at Vacuum Central offered top notch, fast and helpful customer service and they’ve gained a customer for life (that would be me). Thank you Petra and Chris.

I have been getting my commercial vacuums serviced and repaired with Vacuum Central for a few years now and the service is outstanding. Everyone is beyond efficient and knowledgeable and always eager to answer my questions or listen to me talk about how much i love vacuuming lol if you are looking to buy, repair or even talk shop this is the place you must go!

I don’t think that I can say enough about the service and knowledge provided by Chris and Petra at Vacuum Central. They have serviced several vacuums for me and always have the best advice with my best interest in mind. They do not over charge and always try to come to the best solution. I am so grateful to have found them and will refer them to anyone I know.

Wow a big thank you to Chris and Petra! Our builder missed the rough-in of the central vacuum when they built our new house. So after we moved in they had their electrician look to see if they could install the lines for a central vacuum. We were told that there was no way to do it without damaging the walls. Chris and Petra came out to our house and Chris took a look and told us he could do it without any damage!! We now have a wonderful new central vacuum! I can’t thank these two hard working small business owners enough for making my cleaning so much easier.

This company is such a blessing! Twice I have had troubles dealing with Miele customer service. Miele could certainly learn from Petra on how to do customer service the right way!!!!!! Whether on the phone or in person, Petra is diligent and determined to stay with you until the problem is solved. Greatly appreciated!!!!

Amazing people and shop prices are fair and the service outstanding of your looking to have your vacuum repaired this is the place to go for sure

Without any hesitation, we give Vacuum Central a 5 star rating! Petra was able to direct my wife and I to several units on display in the store, telling us the pros and cons of them. Chris, manager and installer, is extremely knowledgeable with his many years in the business, and answered the rest of my questions. Chris and Mike installed our new Cyclo Vac today, and uncovering several installation mistakes made by the previous installer. They also discovered a serious clog caused by that installation that was causing poor suction. Their installation was top quality professional. Vacuum Central has the best prices and the best staff of the businesses we visited. They are interested in making sure you are happy with your purchase and that your home is as clean as it can be. Our Cyclo Vac has the best parts warranty, 25 years, and is made in Canada. Thank you Vacuum Central, we couldn’t be happier. Visit them first, you’ll be glad you did.

Contacted store by email which was quickly answered. Took my unit to the store and they were able to diagnose that the problem was not the motor. Polite and prompt service.

Excellent customer service and they truly do service what they sell. Highly recommend for all your vacuum needs! 5 STAR sales and service.

Great experience! Super friendly! They fixed my beam power head immediately. Incredible service!

Vacuum Central, Petra and Chris, Wrote the Book on Customer Service!

I brought a NEW Centaur SL3 vacuum and Sebo PH at another store (mentioned a few times in this comments page) on Feb. 9th 2023 and have had it in for repair a number of times. On July the 4th I took it in as it was over heating and smelling like it might catch fire. It was repaired (at no charge) by “fixing a wire in the motor”. Note … a wire in the motor. On Oct. 10th it went in again as the beater bar was not turning, and again on Nov. 15th for another service as it was again heating and not working properly. The vacuum did not seem to be sucking properly and was overheating. Yes, just over a month between services … and I was charged handsomely for both. This did not seem right for a new vacuum, and I asked why this might be happening. The response was “well you can go to the doctor one day and get fixed and get sick again in a week”.

This did not sit well with me, and I still questioned what the problem could be. Finally one of the three ladies suggested I should just complain to the manufacturer. I took her good advice and went to a Reputable Repair store … Vacuum Central to look at it. While there, Petra and Chris took the vacuum apart (in front of me) and found (and showed me) several questionable, to say the least, repairs that had been done as well as identifying a missing part. They also showed me that the motor was made on March 5th, 1997. Yes, it was 26 years old ... made over a quarter of a century ago and was sold to me as a New Vacuum in Feb. 2023! Or was this a used motor? To make a long (and almost unbelievable) story short. Without question or hesitation Petra photographed and documented everything and sent the information to Centaur who replaced the entire guts of the vacuum immediately and at no charge (they also extended the warranty for another year) it now works better than ever. There was also NO CHARGE by Vacuum Central for their time and effort! It is so refreshing to deal with a business that demonstrates integrity and walks the talk on customer service/satisfaction. I only wish that they also repaired cars and small appliances!

Wow what great store to go. Petra provided an outstanding customer service regarding my Miele vacuum. Got the parts and she was so helpful. It’s like a family store where you feel so welcomed.
I could give them 10 stars ⭐️ if I could.
With all these big boxes stores it’s go to know that we can still find these type of family stores that excel in providing customer service.
Thank you very much

The owner is extremely helpful and the service is quick.
When repairs need to be done the service is prompt.
I clean condos and the vacuums that I use come from vacuum central and are very good quality.
I would definitely recommend going there for all your vacuum needs.

I recently dealt with Vacuum Central for a warranty repair for my Miele vacuum. Petra provided the best customer service I have experienced in a long time! The folks at this business know what they are doing, and are so pleasant to deal with.
Highly recommended!

Vacuum Central is truly exceptional. Petra and Chris not only showcase an extensive knowledge of vacuums but also offer outstanding customer service, you can tell they care about their customers.

Not only do these folks carry the only vac I use as a professional cleaner as well as the parts and accessories for them, but they have time and time again done wonderful and prompt repairs for me. I am absolutely loyal to them and know a visit to them will be pleasant, personable and efficient. I genuinely look forward to stopping here as part of my errands

I purchased parts for my Filter Queen vacuum - canister type.
I needed a new carrying handle and filter kit. Although it took awhile to get the handle part in, Vacuum Central customer service where on it and very gracious with the delay advising me and giving me options to cancel. I am thankful I waited as it actually saved me money. Filter Queen wanted me to send top back to replace handle. However, I did it myself once arrived. I will definately contact Vacuum Central in future . Thank you

Petra and her staff are absolutely wonderful to deal with. They are very knowledgeable, and offer a great selection of vacuums and accessories. I would highly recommend supporting this local business. The customer service is exceptional and prices are very reasonable. There’s a reason I am a repeat customer!

Very honest and knowledgeable group! We have been going here for years for maintenance on our Carpet Pro vacuums and it’s been great! Every year we bring them in for a tune up and it’s been a very cost effective and simple way to keep our machines running smooth as we operate in 2 commercial businesses. Highly recommend Vacuum Central if you’re looking for an honest and hard working bunch! Thanks guys. - Mike